Frequently Asked Questions
Here’s the most common questions you have asked us. Email us at firstname.lastname@example.org for any other questions.
Will my phone work with the games of Secret City Trails?
As long as it’s a clever one, your phone and our games will share some playful love! All our games are played via our web app, no download is required. Simply use your received unique link in the web browser on your smartphone. Data is needed, approximately 2MB per game is used. Costs per MB vary depending on which provider you’ve teamed up with.
How much does data cost?
When playing a discovery game via our web app, you need to use your phone provider’s data. Prices differ per provider. Great news for all of you using a European provider as data prices in Europe are now the same as in your country of residency, apart from some exceptions. Yay!
When can I play Secret City Trails?
Whenever you feel like adventure, unless stated otherwise on the page of your selected game. Your games are valid for a year after the purchase.
In case of rain – this may happen in a place like Amsterdam – and you want to hide in a cosy cafe, it’s possible to continue playing the game where you left off until 7 days from the day you started. Great, huh?
What happens after I give you my money?
The light in our office instantly changes into 90’s disco mode. Bomfunk MC’s ‘Freestyler’ blasts through the speakers and we all showcase our top breakdance moves from the tutorial videos that we watch together during lunch. What type of strut goes better with an urban adventure than streetdance? So bust a move while awaiting that adventurous letter to enter your inbox! It caught some momentum from one of our head spins, so it should be there before you’re able to rap the first verse of the song mentioned before.
If we play with multiple teams, will we follow each other?
Teams usually separate quickly as people solve riddles at their own pace, however we do recommend starting a trail at 5-minute intervals if you want to be certain you won’t follow each other.
Are you paid by the cafes and shops along the trail?
We do not take any type of commission from the places that we recommend – we simply think they are great and want you to discover them too! 🙂
We want to organise a special event and play a customised experience. Can we set this up?
How do I stay updated about new discovery games?
Our cheers and hooray’s from celebrating a new playful trail do echo between the colourful buildings even a few blocks from our office. But if you’re further away than that, we recommend following us on Facebook and Instagram or joining our mailing list.
How can I get involved?
There are several ways you can join our playful community! First, you can become a game builder in your own city. More about that here. We’re regularly looking for people to test our (new) games too. Send us an email to find out more.
How do I bring Secret City Trails to my city?
Very simple! Build a game in your own city. How exciting is that? Find out more here.
What are your Terms & Conditions?
Find our Terms & Conditions here.
What’s your favourite thing to play except city discovery games?
Oh, there are so many! Right now we have a crush on glow in the dark-mini golf. It’s a great combo of hidden (glowing) secrets, creativity and activity, just like our games!