FAQs

Here’s the most common questions you have asked us. Email us at hello@secretcitytrails.com for any other questions.

Will my phone work with Secret City Trails?

All our games are played via our web app, no downloads are needed, you can simply use your unique link in your web browser on your smartphone. Data is needed. Approximately 2MB per game is used. Costs per MB vary per provider.

How much does data cost?

When playing a discovery game via our web app, you need to use your phone provider’s data. Prices differ per provider. Great news for all of you using a European provider as data prices in Europe are now the same as in your country of residency (there are some exceptions).

When can I play Secret City Trails?

All of our discovery games can be played every day of the week unless stated otherwise on the page of the specific game you select to play. In case it starts raining (this may happen in a place like Amsterdam), and you want to hide in a cosy cafe, you can continue playing the game where you left off until 7 days from the day you started.

If we play with multiple teams, will we follow each other?

Teams usually separate quickly as people solve riddles at their own pace, however we do recommend starting a trail at 5-10-minute intervals if you want to be certain you won’t follow each other.

Are you paid by the cafes and shops along the trail?

We are not paid by any of the spots we recommend along the game – we simply think they are great and want you to discover them too!

We want to organise a special event and play a customised experience. Can we set this up?

Yes, we absolutely can! Please check our team building page or email us hello@secretcitytrails.com to discuss the options.

How do I stay updated about new discovery games?

Follow us on Facebook or Instagram and join our mailing list.

How can I get involved?

There’s several ways you can join our community! First, you can become a game builder in your own city. More about that here. We’re regularly looking for people to test our (new) games too. Send us an email to find out more.

How do I bring Secret City Trails to my city?

Very simple! Build a game in your own city. Find out more here.

What are your Terms & Conditions?

Find our Terms & Conditions here.