FAQs

Here’s the most common questions you have asked us. Email us at hello@secretcitytrails.com for any other questions.

Will my phone work with Secret City Trails?
All our trails can be played via our web app, no downloads are needed, you can simply use your unique link in your web browser on your smartphone. Data is needed.

Our trails in Amsterdam and Bratislava can also be played via text message. Our Dutch virtual number is +31642814056, our Slovak virtual number is +421902022 078.

How much do text messages cost?
When texting us your answers to the clues you will be charged your standard rate. There is no charge to receive our text messages.

On average, it costs 6 cents to send a text message from European phone numbers to our Dutch number. It’s 10 cents from most phone numbers outside of Europe. For our trails, you’ll send approximately 15 messages, which equals 90 cents (from European phone numbers) to 1,5 euros (phone numbers outside of Europe) per trail.

How much does data cost? 
When playing a trail via our web app, you need to use your phone provider’s data. Prices differ per provider.

When can I play Secret City Trails?
You can play within two months of signing up. On the day that you play, start the trail within the time window indicated on the trail’s dedicated page. If the trail states, start between 11:00 and 14:00, you need to send the ‘start message’ after 11:00 and before 14:00.

All of our trails can be played every day of the week unless stated otherwise on the page of the specific trail.

If we play with multiple teams, will they follow each other?
Teams usually separate quickly as people solve clues at their own pace, however we do recommend starting a trail at 10-minute intervals if you want to be certain you won’t follow each other.

Are you paid by the cafes and shops along the trail?
We are not paid by any of the spots along the trail – we simply think they are great and want you to discover them too!

If playing via text message, what number do I send ‘PLAY’ too?
Once you’ve signed up you will receive a welcome message. This is the number you can send the ‘start’ message to, to start playing the trail.

Our Dutch virtual number is+31642814056 and our Slovak virtual number is +421902022078.

How long does it take to receive the next clue, or a hint?
You should receive replies within 10-30 seconds. If your mobile phone reception is poor it may take a little longer.

We want to organise a special event and play a customised trail. Can we set this up?
Yes, we absolutely can! Please check our corporate events page or email us hello@secretcitytrails.com to discuss the options.

How do I stay updated about new trails?
Follow us on Facebook or Instagram and join our mailing list.

How can I get involved?
We’re regularly looking for people to test our (new) trails. Send us an email to find out more.

How do I bring Secret City Trails to my city?
Let us know if you would like to see our trails in your city! We are always open to exploring new possibilities.

Terms & Conditions
Find our Terms & Conditions here.